These Terms of Service ("Terms") are a binding agreement between you and IngridAI ("IngridAI," "we," "us," or "our") governing your access to and use of ingridai.co and the Ingrid client intake platform, including the demo widget on our website and the embeddable widget licensed to law firm customers (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Service. If you are using the Service on behalf of a law firm or other business entity, you represent that you have authority to bind that entity to these Terms.
2. Description of Service
Ingrid is an AI-powered intake assistant that conducts conversational client intake, extracts structured information from those conversations, and routes completed intake submissions by email. Ingrid is an intake and scheduling tool only. INGRID DOES NOT PROVIDE LEGAL ADVICE, DOES NOT FORM AN ATTORNEY-CLIENT RELATIONSHIP, AND ITS OUTPUT SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR ADVICE FROM A LICENSED ATTORNEY.
3. Accounts
Law firm customers must register for an account to access the customer widget and admin dashboard. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use of your account.
4. Customer Responsibilities
As a law firm customer, you are solely responsible for:
- The accuracy and lawfulness of any content, knowledge-base materials, or instructions you upload or configure within the Service
- Maintaining your own privacy policy and disclosures applicable to your website and to information collected through the Ingrid widget embedded on it
- Compliance with all applicable laws, bar rules, and professional conduct rules governing your use of the Service, including rules regarding client communications, advertising, and the unauthorized practice of law
- Reviewing and verifying intake submissions before relying on them, and not relying solely on Ingrid's output for matter intake or case decisions
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable regulation or professional rule
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Use the Service to collect sensitive information beyond what is reasonably necessary for client intake, or in a manner that violates applicable privacy law
- Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its underlying systems
- Resell, sublicense, or provide the Service to third parties outside the scope of your subscription
6. Fees and Payment
Paid plans are billed in accordance with the pricing and billing terms presented at the time of purchase. Fees are non-refundable except as required by law or as expressly stated at the time of sale. We reserve the right to change our pricing prospectively upon reasonable notice.
7. Intellectual Property
The Service, including its software, design, text, and underlying technology, is owned by IngridAI and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes. You retain ownership of the content and materials you upload to the Service, and you grant us a license to use that content solely to provide the Service to you.
8. Third-Party Services
The Service relies on third-party providers, including artificial intelligence model providers, database hosting, and email-delivery infrastructure, to operate. We are not responsible for outages, errors, or limitations arising from those third-party services, though we will use commercially reasonable efforts to maintain Service availability.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF OUTPUT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY INTAKE SUMMARY OR PRACTICE-AREA CLASSIFICATION GENERATED BY INGRID WILL BE ACCURATE OR COMPLETE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INGRIDAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL INGRIDAI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNT YOU PAID TO INGRIDAI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
11. Indemnification
You agree to indemnify, defend, and hold harmless IngridAI and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any applicable law or third-party right, including any claim arising from your reliance on Ingrid's output without independent verification.
12. Termination
We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that violates these Terms or is otherwise harmful to other users, us, or third parties. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service immediately ceases, and any provisions of these Terms that by their nature should survive termination will survive.
13. Modifications to the Service or Terms
We may modify or discontinue any part of the Service at any time. We may also update these Terms from time to time; the revised version will be posted on this page with an updated effective date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
14. Governing Law and Dispute Resolution
These Terms and any dispute arising out of or relating to them or the Service shall be governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles. You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Illinois, and you consent to the personal jurisdiction and venue of those courts.
15. Severability and Waiver
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.
16. Entire Agreement
These Terms, together with our Privacy Policy and any order form or subscription agreement executed between you and IngridAI, constitute the entire agreement between you and IngridAI regarding the Service and supersede any prior agreements between the parties relating to its subject matter.
17. Contact Us
If you have questions about these Terms, contact us at info@ingridai.co.