IngridAI ("IngridAI," "Ingrid," "we," "us," or "our") provides an AI-powered client intake assistant ("Ingrid") used on our own website at ingridai.co and embedded by law firms on their websites. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
This policy covers two distinct contexts, described separately below: (1) your use of ingridai.co itself, including the demo version of Ingrid found there, and (2) your interaction with the Ingrid widget when it is embedded on a law firm's website.
1. Information We Collect
When you interact with Ingrid or use our website, we may collect:
- Conversation content — the messages you send to Ingrid, including details you choose to share about a legal matter or inquiry.
- Contact information — name, email address, and phone number, when you provide it during a conversation or when signing up for an account.
- Account information — for law firms that create an IngridAI account, we collect business name, contact details, billing information, and website domain.
- Technical information — IP address, browser type, device information, and general usage data collected automatically when you visit our website or interact with the widget.
2. The Demo Widget on ingridai.co
The demo version of Ingrid on our website simulates a client-intake conversation so visitors can evaluate the product. If you provide your email address at the end of a demo conversation, we use it solely to send you a sample completed intake form and, optionally, follow-up information about IngridAI. We do not sell this information, and you may unsubscribe from any follow-up emails at any time.
3. The Widget on a Law Firm's Website
When Ingrid is embedded on a law firm's website, it is a feature of that law firm's site, made available through our software. Information you share with Ingrid in that context — including your name, contact details, and the details of your legal matter — is collected on behalf of, and transmitted directly to, the law firm that operates the site. That use of your information is subject to, and governed by, the law firm's own privacy policy, not this one. We encourage you to review that firm's privacy policy for details on how it handles your information.
IngridAI acts as a data processor in this context: we process intake conversations on the law firm's behalf in order to deliver the completed intake form to that firm by email, and we do not use that content for our own marketing purposes or sell it to third parties.
4. How We Use Information
We use the information we collect to:
- Operate, maintain, and improve Ingrid and the IngridAI platform
- Deliver completed intake submissions to the relevant law firm
- Communicate with law firm customers about their account and our services
- Provide customer support and respond to inquiries
- Monitor for security, fraud, and misuse of our systems
- Comply with legal obligations
5. How Conversations Are Processed
Ingrid uses Anthropic's Claude AI models to understand and respond within conversations, and a vector database to retrieve relevant reference material (such as a law firm's own knowledge-base documents, where applicable). Conversation content is processed in order to generate responses and extract structured intake data, and is not used to train publicly available AI models.
6. How We Share Information
We share information only as necessary to operate the service:
- With the relevant law firm — intake content from the customer widget is sent to the firm's designated contact email.
- With service providers — including our hosting provider, database provider, AI model provider, and email-delivery provider, each of whom processes information only on our behalf and under contractual confidentiality obligations.
- For legal reasons — if required by law, subpoena, or legal process, or to protect the rights, property, or safety of IngridAI, our customers, or others.
- In a business transfer — if IngridAI is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
We do not sell personal information to third parties.
7. Data Retention
We retain conversation and lead data for as long as reasonably necessary to provide the service, support the law firm customer's use of the platform, and comply with our legal and contractual obligations. Law firm customers may request deletion of their account data by contacting us using the information below.
8. Data Security
We use industry-standard safeguards to protect information in transit and at rest, including encrypted connections and access controls limiting who can view stored data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. No Attorney-Client Relationship
Ingrid is an intake and scheduling tool. Submitting information through Ingrid — on ingridai.co or on a law firm's website — does not create an attorney-client relationship. An attorney-client relationship is only formed when expressly confirmed by the relevant law firm.
10. Your Choices
You may decline to provide information to Ingrid and instead contact a law firm directly using the contact details on its website. If you've corresponded with us at ingridai.co, you may request access to, correction of, or deletion of your information by contacting us below.
11. Children's Privacy
Our services are intended for use by adults seeking legal services or evaluating legal intake software, and are not directed to children under 13. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our website or Ingrid after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at info@ingridai.co.